OUR SERVICES
The Art of Service is defined by the extra Smile, the Empathy and the Pleasure of going beyond the Ordinary.
MYSTERY GUEST
A Mystery Guest or Mystery Shopper is an incognito customer showing up without the staff knowing about his or her visit. As a service expert he/she pays special attention to how the staff interacts with the customers. Friendliness, appearance, expression, eye contact, communication skills, body language, sales techniques and many other aspects will be analyzed by the Mystery Guest.
After the Mystery Guest’s visit you receive a complete and objective evaluation of the customer experience he/she had. If your company works with standard operating procedures the report will include a rating and comments for every standard that was checked. When there are no SOPs given by the company you will receive the C-Plus Expert’s evaluation sheet, including professional advise about how to take your customer service to the next level.
The C-Plus Team specialises in the hospitality industry, evaluating hotels, restaurants, cafés, bars etc, but of course you can apply our teams expertise to any sector where it comes to improving communication and refining the customer service.
What are the benefits of hiring a “mystery guest”? As a general rule, the person in charge analyzes the service, but he can also consider the quality of the facilities in terms of atmosphere, lighting, treatment of staff, presentation of food and drinks. We all know that very often it’s about the small details that can transform a memorable experience to a bad memory. The difference lies in identifying what can be improved and act accordingly.
Following a detailed report, the company can take decisions to improve procedures, upgrade standards and differentiate from the competition. You get the possibility to reinforce the philosophy of your company, improve your brand image and especially and most important… increase customer satisfaction and consequently gain reputation and level of recommendation.
All this will lead your company to improve its performance and higher profits. It is of common sense and can be achieved in a relatively short time.
Feel free to contact us any time for more information about our services.
SERVICE UPGRADE
People will forget what you said,
people will forget what you did,
but people will never forget
how you made them feel.
Therefore it is related that one bad service experience is enough to make a customer turn away from your business forever. On the other hand, an exceptional service experience, can turn a customer into a repeat guest and eventually into a lifelong, loyal brand advocate.
So, how can we actually earn the loyalty of our customers? How can service professionals consistently delight and empower customers so they not only keep coming back, but they refer family and friends to become customers, too?
To answer this question, at C-Plus Services we have designed several tools that will help you deliver exceptional customer service and create a solid upgrade in the service culture of your company. And because no two businesses are the same, we will adapt each of those tools to the specific needs of your business and market environment. The main steps that our Service Experts will take are:
- Inspection & Analysis
- Identification of (new) Market Conditions & Customer Needs
- Refining Communication & Sales Techniques
- Body Language & Intuitive Communication
- Increasing Emotional Intelligence
- Creative Problem Solving
- How to go the Extra Mile
It’s time to compete for your customers and to exceed their expectations. Are you ready to WIN?
Please feel free to contact us any time for more information about our consultancy or to request a quote. Our Concierge team will listen to your needs and respond with empathy, passion for service and attention to detail.
CONCIERGE SERVICES
We LOVE to go the Extra Mile!
Our Team has been assembled with care, choosing people from the luxury hospitality industry, the field of lifestyle management and concierge services and of course international yachting professionals, who are all experts in service excellence.
Whatever your wish is, we will be proud to exceed your expectations!
- Personalised Travel Assistance
- Local Experts at Destination
- Private Transfers
- Limousine pick-ups
- Private Jet flights
- Gourmet Dining Tips
- Personal Shopping
- Fine Arts Advisory
- Beauty & Wellness Treats
- What else? make a wish!
Our Concierge will listen to your needs and respond with Empathy, Passion for Service and Attention to Detail.
EXCLUSIVE YACHT OFFERS
designed by C-Plus Yachting Experts
CATAMARAN HOLIDAYS
The C-Plus Yachting Specialists organise sailing holidays and island hopping cruises on private catamarans in the Caribbean and in the Mediterranean. All catamarans offer luxurious comfort and professional crew.
Special Deals are available for the Caribbean islands during the period December 2020 to February 2021 and in the East Mediterranean from May to October 2021.
More details on C-Plus Yachting
PRIVATE YACHTING
Private Yacht Charter: luxurious Motor Yachts, Sailing Yachts and traditional Gulets are available for charter in the Caribbean and in the Mediterranean sea.
Caribbean Destinations: The Bahamas, British Virgin Islands, Leeward and Windward Islands.
Mediterranean Destinations: Balearic Islands, Italy, French Riviera, Greece and Turkey.
More details on C-Plus Yachting
